FAQ’s

Yes you can. We offer click and collect service just let us know time and date so we can schedule your pick up time with other customers. So that you are not kept waiting.

1. Check manufacturer guidelines (see these under the product in Shop ON Line).
2. EG; for Pro Lawn 25mm manufacturer recommends 5-7 kgs/psm of Silica Sand (kilm dried) per m2
3. Example: 56m2 x 7 = 392 kg of sand/25kg bags of sand = 16 bags.

1. Take the total m2 of the area to be prepared and multiply by depth of base material (in this instance 100mm = .1)
2. Ensure the vegetation root system has been entirely removed.
3. Example: 56m2 x .1 = approximately 5.5 cubic mts. of base material.
4. 80% of the total amount of base should be approximately 4.5 cubic mts of 20mm grade 3 rock.
5. Spread the base evenly,
6. Set your levels for optimum flow to a drainage point or garden bed
7. Screed your base and lightly compact.
8. Then 10-20% of the base should 5mm FCR (fine crushed rock), 20% of 5.5 cubic mtrs is approximately 1.1 cubic spread,
9. Level off and screed your base.  Heavily compact, wet down.
10. The end result should look like freshly poured concrete.  No protruding stones!!

Click here to download the Artificial Grass Shop DIY Installation & Maintenance Instructions brochure.

Maintaining your new lawn to optimum condition.

Synthetic turf needs to be maintained on a regular basis to look and perform at optimum level.  There is a perception that synthetic turf lawns are maintenance free, but the reality is they require less maintenance than natural turf lawns.

A crucial tip for maintaining your synthetic turf lawn is to do a little, often, rather than neglecting the lawn for a few months and being faced with a major maintenance program to restore your synthetic turf lawn to it’s optimum condition.

Settlement

It will take 2-3 months for your new synthetic lawn to settle and reach its optimum condition.  During this period the infill materials penetrate the fibre pile and settle into the turf structure.  Light grooming using a medium soft bristle brush on a regular basis will help the pile remain up right aid infill settlement and promote the life of the installation.

Brushing

The main reason for brushing is to stimulate the top fibres of your synthetic turf lawn, aiding them to remain vertical.  We recommend light brushing at least once every month and actioned in a number of alternative directions.  Some infill may appear on top of your synthetic turf lawn from time to time but this only requires light brushing to restore it to the turf structure.

Debris

Debris should be removed from your synthetic turf lawn on a regular basis to prevent organic matter building up in the turf structure.  We recommend debris removal at least once very week and can be actioned with leaf rake and shovel, leaf collection device such as Aussie Clean Sweep or mechanical blower.  Debris build- up may affect the drainage capabilities of your synthetic turf system and encourage weed growth.

Animal Facaes

Should be removed manually from your synthetic turf lawn as soon as you find it and the area washed down with a warm soapy solution such as household washing up liquid.  The faeces will not damage your synthetic turf lawn but will work its way into the synthetic turf structure.  The longer it is left the harder it will be to clean out.

Weeds Algae

If you folow the foregoing recommendation for debris removal you will dramatically reduce the chances of moss /algae and weeds froming on/in your synthtic turf lawn.  We recommend moss/weed killing should take place once a year with water-based systematic weed killer.

Weeds:  Simazine: is a herbicide of the triazine class. The  compound is used to control broad leaf weeds and annual grasses. 

Moss/Algae: Wet and Forget: it has a unique combination of biodegradable selective surfactants for moss removal, mould removal and gunge removal on any exterior surface.

Please remember to remove all dead matter including roots and sweep debris out of the turf structure.

Stain Removal

Most stains can be removed from your synthetic turf lawn with warm soapy water, household grade detergent such as washing up liquid, and ‘elbow grease’

Heavy old marks are removed using mineral spirits and a cloth; remembering to wash down the cleaned area with water to dilute the spirit residue.

Clean, dry absorbents such a paper towel or commercial kitty littler for stains which can be blotted up.

Burns

For superficial burns in your synthetic turf lawn, carefully clip the pile with scissors just below the blackened or melted tips.  For large deep burns you may need to replace that section of synthetic turf lawn therefore we recommend that you contact your local installer for professional care.

Vehicles

Only light vehicles under 1-ton, (fitted with wide, low-pressure tyres 8 to 10 psi) should be allowed on your synthetic turf lawn.

Take Care you should avoid using/taking the following items onto your synthetic Turf Lawn.

Glass, Tin, Ceramics: broken sharp objects can bury  themselves into the turf structure and potentially cause injury or damage your synthetic turf lawn

Cigarettes, hot works: although your synthetic turf lawn as a fire safety rating, open flames and hot items may melt the fibre pile.

Chewing Gum:  can be removed by freezing the gum and chipping it off the surface, but it is strongly recommended to avoid this situation.

To neutralize animal waste, use a mixture of white distilled vinegar with equal amounts of water. Flush thoroughly with water after the application.

Do not use Chlorine based bleaches or caustic detergents on your surface as this will cause dis-colouration.

Special Events

Most of the questions asked regarding surface usage are concerned with assemblies, shoes and concerts or musical events. Concerns with surface loading and crowd management may arise here.

The first precaution to keep the long term static load below 1,450kg per square metre is by using plywood or other load spreaders. Usually 1200 x 2400 mm sheets of 20mm plywood will be satisfactory, as long as the load is not situated close than 150mm from the edge of the plywood. To avoid staining the surface a polyethylene sheet should be placed under the plywood.

Do not place chairs directly on the surface or any other objects with high point loading

We recommend you check your spam/junk folder. If you have not received an update within 48 hours. Please contact the office.

Unfortunately, we cannot provide an exact delivery time-frame for online purchases. We rely on courier services to deliver to your door and will advise you of t/a time dependant on your delivery location.

We will send you an email with courier and tracking information once your order has been dispatched.

If you order multiple items from our website, you may receive separate deliveries shipped by different carriers as items may be sent from different warehouse locations. In this case, you will receive separate emails with tracking information for items that are dispatched separately

Unfortunately, it can happen that items are occasionally damaged in transit.

1. Refuse to accept the delivery from the courier if your roll/item arrives and the packaging or the roll/item itself is clearly and significantly damaged.
2. Contact Customer Support immediately and supply us with any photos or a video If you are able to.
3. Our Customer Support team will contact our suppliers to ensure our service and the quality of packaging is improved.
4. Our Customer Support team will offer you an arrangement dependent on your circumstances. This may include:
   • Arrange for the synthetic grass roll/items to be returned to our Warehouse
   • Replace the item (subject to availability)
   • If we require you to return the product to us, we will pay the cost of the return.
   • Customer Support business hours are Monday – Friday, 10:00am – 4pm (AEDT)